answered questions
With GrasshopperWe answer a few of your most frequently asked questions regarding GrassHOPPER travel. If you have other questions please email us and we’ll try our best to help you out.
These are the most common questions we get asked on a regular basis … If you need to ask a question that is not featured here please contact us by EMAIL or Phone 01467 536600.
Ticket related
Can I get a ticket online?
No, tickets can only be purchased on the bus or on operator apps.
Can someone else use my ticket?
Yes, your ticket is transferable but remember that if your ticket is lost we cannot replace or refund any remaining days.
Can I gift tickets to someone else via an app?
Sorry, gifting of GrassHOPPER tickets is not permitted.
I have an app ticket but I’m changing my phone – what happens to my ticket?
Download and sign into the app on your new phone and the ticket should be there. If it’s not please contact the app provider for assistance.
Can I buy tickets in advance?
You can buy tickets in advance on bus operators apps and activate them when you want to use them. Paper tickets are valid on purchase.
How do I know which zone I need?
Check our find your zone page.
What proof should I show to buy or use a Student ticket?
You should show a current university/college matriculation photo ID card for North East Scotland College (NESCOL), Robert Gordon University, the University of Aberdeen, the Aberdeen campus of Scotland’s Rural College (SRUC) or a valid NUS Extra card.
What are you waiting for?
If you have any questions...
Contact us to:
Ask questions about GrassHOPPER tickets.
Our contact details are:
Telephone: 01467 536600,
between 0900 and 1600 on Monday to Friday.
Email: grasshopper@aberdeenshire.gov.uk